CUSTOMER SUPPORT

INTRODUCTION

Your TITAN bike was manufactured with care and delivered to you by your TITAN dealer fully mounted.

To smoothly handle your claim, it is necessary that you present your receipt when doing a claim. Therefore, please keep this document in a safe place.

To ensure a long service life and good durability of your bike, use its intended purpose. Make sure to also observe the specifications as to the allowable loads. Please ensure the use of a certified helmet at all times while riding your bicycle.

 

A NOTE ON WEAR

Some components of your bike are subjected to wear due to their function. The rate of wear depends on care and maintenance as well as on the way in which you use your bike (kilometers travelled, rides in the rain, dirt, salt etc.). Bikes that are often left standing in the open may also be subject to increased wear through influence of weather.

These components require regular care and maintenance. Nevertheless, sooner or later they will reach the end of their service life, depending on the conditions and intensity of use. Parts that have reached their limit of wear must be replaced.

This concerns:
• The chain
• The brake cables
• The handlebar grips/tape
• The chainwheels
• The paint
• The sprockets
• The chain rollers
• The gear cables
• The tires
• The saddle covering
• The lubricants
• The brake pads

Chain
Due to its use the chain is subject to wear and tear. This depends on maintenance and conditions of use of the bike (amount of kilometers, rain, dirt, etc.). Cleaning and greasing will help to prolong its life but you will have to replace the chain when reaching the wear limit.

Brake pads
All brake pads, no matter if rim-brake, disc-brake or internal brake are inherently subject to wear. If you use your bike for competitive cycling or in hilly terrain, they may have to be replaced quite frequently. Check your brake pads regularly and have them replaced by your TITAN dealer, if necessary.

Rims of bikes with V-brakes or hydraulic caliper brakes
Braking causes wear not only to the brake pads but also the rims. Therefore check your rims regularly. Some rims have wear indicators, such as rings, colored makes or grooves, which become visible when the rim has reached its limit of wear. Take note of the specifications given on the rim. Ask your TITAN dealer to examine the rims at the latest when you are through your second set of brake pads. Signs of deformation or fine cracks that appear in the sides of a rim indicate that the rim has reached the end of its service life. In this case, the rim must be replaced.

Bearings and Seals of Suspension Forks
Seals and bearings are constantly in motion when the frame is subject to changing loads. These moving components are inherently subject to wear through the influence of weather (rain, dirt) and must therefore be cleaned and serviced regularly by your TITAN dealer. However, depending on the intensity of use, these parts may wear down to a point where they have to be replaced, e.g. when bearings become slack.

Sprockets, chainrings and pulleys
Due to its use sprockets, chainrings and pulleys are subject to wear and tear. This depends on maintenance and conditions of use of the bike (amount of kilometers, rain, dirt, etc.). Cleaning and greasing will help to prolong its life but you will have to replace the chain when reaching the wear limit.

Tyres
Due to their frequent use of tires, they are subject to wear and tear. This depends on the use of the bike and is influenced by the riding style. Aggressive braking will reduce the lifetime of the tire dramatically. In addition check the air pressure regularly and inflate the tire according to the pressure recommended by the producer of the tire which is imprinted on the sidewall of the tire.

Shifting-and brake cables
All cables must be checked regularly and changed if necessary. This can happen especially when the bike is often standing outside or exposed to weather.

Handlebar grips
Due to their use handlebar grips are subject to wear and tear, and should be replaced immediately in case they do not fit anymore to the handlebar or get loosen.

Handlebar, stem and seat post
Handlebar, stem and seat post are under high stress forces while riding. Please check these parts regularly for visible cracks or damages and replace them if necessary.

Suspension Fork
Due to its use the suspension fork is subject to wear and tear. This depends on maintenance and conditions of use of the bike (amount of kilometers, rain, dirt, etc.). Cleaning regularly will help to prolong its life but note parts will have to be replaced when reaching the wear limit.

 

WARRANTY ON TITAN BIKES

Your TITAN bike is warranted (as of date of purchase to the initial buyer) for

• 5 years against rupture of all Aluminium frames.
• 2 years against rupture of all Carbon frames.

In a warranty-activating event, TITAN BIKES reserves the right to provide a frame of the current successor model in an available
Color or, if no such frame is available, a higher grade model.

Warranty claims for suspension forks, Shimano components or other branded accessories will not be processed by TITAN BIKES, but by the component manufacturer’s national distributor. Your direct contact in any case should be your TITAN dealer, who will assist in this regard.

The manufacturer’s warranty only applies to claims made by the initial buyer and substantiated by presenting the customer’s receipt, as well as model and affected product. Warranty claims will only be accepted, if the bicycle has been used for ONLY for its intended purpose, had an inspection during its first 500km or the first six months after purchase, the original spec has not been changed/adapted and that the bicycle has had its suspension system serviced by the national distributor as per their required service interval.

The warranty does not cover labour and transport cost, nor does it cover follow-up costs resulting from defects.

The warranty does not apply to bikes that have been used for jumps or have been subjected to any other kind of overstress.

The warranty does not cover damage resulting from wear, neglect (insufficient care and maintenance), accidents, overstress caused by overloading, incorrect mounting or improper treatment or damage resulting from changes to the bicycle (e.g. mounting or alteration of additional components). Diligent compliance with the manufacturers’ mounting instructions and the prescribed maintenance intervals is crucial for your bike to enjoy a long service lif

For information on your Titan bicycle regarding setting up your new Titan bicycle and maintenance, please download our Titan Owners Manual as a PDF

•  Titan 2013 Catalogue in Downloadable PDF Format – Titan 2013 PDF Catalogue

•  Titan 2014 Catalogue in Downloadable PDF Format – Titan 2014 PDF Catalogue

•  Titan 2015 Catalogue in Downloadable PDF Format – Titan 2015 PDF Catalogue

•  Titan 2017 Catalogue in Downloadable PDF Format – Titan 2017 PDF Catalogue